Refund policy

Refund & Return Policy

60-Day Return Policy

We offer a 60-day return window from the date your order is delivered.
To be eligible for a return, your item must be:

• In the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase

Eatables

Food/consumable items (e.g. Calming Chews or Turmeric Curcumin) may only be returned within the 60-day window if unused and unopened, in original packaging, with proof of purchase. Opened or used eatable products are not eligible for return.

To initiate a return, please contact us at info@primaldog.com.
Returns sent without prior authorization will not be accepted.

Return Shipping

If your return request is approved, we will provide return instructions and the appropriate return address.

Unless the item is defective, damaged, or incorrect, customers are responsible for arranging and covering return shipping costs.

Using a tracked shipping method is a must, you need to send the tracking details after returning the package to info@primaldog.com.

If the item is defective, damaged, or incorrect, we will provide a prepaid return label or offer an appropriate resolution at no cost to you.

International Orders

For international orders, return shipping costs and customs fees (if applicable) are the responsibility of the customer unless the item is defective or incorrect.

Damages or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and provide a replacement, refund, or prepaid return label where appropriate.

Refunds

Refunds are processed after the returned item has been received and inspected.
If approved, the refund will be issued to the original payment method within 10 business days.
Please note that banks and credit card providers may require additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at info@primaldog.com.